Returns, defects and transport damage
FK Veranda supplies many products made to measure, project-based or according to a specific product configuration. To the extent permitted by law, we therefore do not accept voluntary returns of correctly delivered products.
1. No return for correctly delivered orders
A product cannot be returned because it is no longer wanted, was measured incorrectly, does not fit the construction site, another colour is preferred or installation planning changed. Check all details before payment.
2. Accepted cases
- The product is demonstrably defective
- The product arrived with visible transport damage
- The delivered product differs from the confirmed order
- A necessary part is missing and reported on time
3. Reporting and solution
Transport damage must be reported by email with photos within 48 hours of receipt. Missing parts must be reported within 14 days. After review, FK Veranda may offer a replacement part, redelivery, repair advice, technical support, discount or approved return.
4. Approved return packaging
If FK Veranda approves a return or pickup, the goods must be safely packed, complete and transport-ready. Glass and long profiles require special handling.
5. Transport damage, installation error and glass check
Transport damage is visible at receipt or plausible from packaging. Installation errors occur after receipt through handling, fixing or instruction mistakes. Glass should be inspected before installation and documented with photos.
6. Missing parts and unauthorised repairs
Missing confirmed parts are redelivered after review. Do not discard packaging too early. Repairs, cuts or replacement purchases without prior written approval are not automatically reimbursed.