Complaints and service cases
FK Veranda aims to handle service cases quickly and transparently. A complete report helps us check the order, delivery, configuration and possible cause.
1. Submit a complaint
Email info@fkveranda.be with order number, name, phone, delivery address, photos and a clear description. For damage, include packaging, label, full product and detail photos.
2. Deadlines and handling
- Transport damage: within 48 hours of receipt
- Missing parts: within 14 days of receipt
- Technical or installation questions: preferably before continuing installation
We compare the report with the order, delivery details and product data, then propose a suitable solution such as replacement part, technical guidance, repair, redelivery, discount or another appropriate solution.
4. Complaint channels and required data
Complaints are handled by email. Please include order number, invoice name, delivery address, phone, photos, optional video, problem description and whether installation already started.
5. Technical review and solution
FK Veranda may request additional photos, measurements or video. A complaint can result in guidance, replacement part, redelivery, repair proposal, discount, refund or approved return depending on cause and legal rights.
6. Escalation
If the customer disagrees with the first solution, an additional review can be requested with new information. Do not alter, discard or further damage products before the case is closed.